At 123 Go, your personal information belongs to you. This Privacy Policy explains exactly what data we collect, why we collect it, how we protect it and what controls you have over it. We have written it in plain English so you actually understand it rather than needing a lawyer to explain it.
Six principles that guide every decision we make about your personal data
This Privacy Policy explains how 123 Go ("we", "us", "our") collects, uses, stores and protects personal data belonging to users ("you", "your", "Player") of the 123 Go online gaming platform accessible at 123go-vip.com.
123 Go operates its platform for Pakistani players and is committed to handling your personal data responsibly. This Policy applies to all personal data collected through the 123 Go website, any mobile-optimised version of the site, and any communications between you and 123 Go's support team.
By registering an account or continuing to use 123 Go after this Policy is updated, you acknowledge that you have read and understood how your personal data is handled as described here. If you do not agree, please do not use the platform.
This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and 123 Go.
123 Go collects personal data only where it is necessary for the legitimate operation of your account, compliance with applicable legal obligations, or the protection of the platform's security and integrity. The categories of data we may hold are set out below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number | Account registration, age and identity verification |
| Contact Data | Mobile number, email address, city of residence | Account communications, support, security alerts |
| Financial Data | Mobile wallet account number (Easypaisa / JazzCash), IBFT details, last four digits of card | Processing deposits and withdrawals in PKR |
| Transaction Data | Deposit history, withdrawal requests, game wager records, bonus redemptions | Account management, dispute resolution, regulatory compliance |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security, fraud prevention, platform performance |
| Usage Data | Pages visited, game sessions played, features used, session duration | Platform improvement, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence | Resolving queries, quality monitoring, dispute records |
123 Go does not collect sensitive personal data such as biometric data, health information, religious beliefs or political opinions. Identity documents submitted for verification purposes are processed and then deleted from our systems once verification is complete.
123 Go collects personal data through the following channels:
123 Go uses the personal data it holds for the following purposes only. If we intend to use your data for a purpose not listed here, we will update this Policy and notify you before doing so.
123 Go processes your personal data on the following legal bases:
123 Go does not sell, rent or trade your personal data to any third party. We share data with external organisations only where it is strictly necessary for one of the following purposes, and only to the minimum extent required for that purpose.
To process deposits and withdrawals, 123 Go shares relevant financial data with certified payment processing partners operating the Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payment networks. These partners are contractually obligated to process your data solely for the purpose of completing the specific transaction and may not use it for any other purpose.
Where automated identity verification is used, your submitted identity documents may be processed by a certified third-party verification provider. These providers operate under strict data processing agreements and are not permitted to retain your documents beyond the verification period.
Third-party game providers whose titles are hosted on 123 Go may receive technical session identifiers necessary to deliver the game. They do not receive your full name, contact details, financial data or CNIC information.
123 Go may disclose personal data to law enforcement, regulatory authorities or other government bodies where required to do so by applicable law, court order or regulatory directive. We will disclose the minimum data required to fulfil the legal obligation.
No third party that receives your data from 123 Go is permitted to use it for their own marketing purposes or to share it further without your explicit consent. All third-party data sharing arrangements are governed by contractual data processing agreements.
123 Go takes the protection of your financial data particularly seriously. The following measures apply to all payment information associated with your account:
123 Go uses cookies and similar tracking technologies to make the platform work correctly, to understand how players use it and, where you have consented, to personalise your experience. A cookie is a small text file placed on your device by a website you visit. It allows the website to remember information about your visit.
We use three categories of cookies on 123 Go:
123 Go does not use advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the platform. Disabling analytics or functional cookies will not prevent you from using 123 Go.
123 Go implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or disclosure. These measures include:
Despite these measures, no internet transmission or electronic storage system is completely secure. 123 Go takes all reasonable steps to protect your data but cannot guarantee absolute security against all threats. If you become aware of any security concern related to your account, please contact support immediately.
123 Go retains your personal data only for as long as it is necessary for the purposes set out in this Policy or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory compliance, AML obligations |
| Transaction records | 7 years from transaction date | Financial regulatory requirements |
| Identity verification documents | Deleted upon successful verification | Minimal retention principle |
| Support communications | 3 years from date of communication | Dispute resolution, quality monitoring |
| Technical logs | 12 months on a rolling basis | Security monitoring, fraud investigation |
| Marketing preferences | Until opt-out or account closure | Consent management |
Once a retention period expires, the relevant data is securely and permanently deleted from 123 Go's systems, or irreversibly anonymised so that it can no longer be linked to any individual.
These rights are real and exercisable. Contact 123 Go support to use any of them – responses within 30 days
You can request a copy of all personal data 123 Go holds about you, along with information about how it is being used. We will provide this within 30 days of your request at no charge.
If any data we hold about you is inaccurate or incomplete, you have the right to have it corrected. Contact support with the correct information and we will update our records promptly.
You can request that 123 Go delete your personal data. We will do so where there is no legal or regulatory obligation requiring us to retain it. Retention requirements for transaction data may mean some records must be kept.
In certain circumstances you may ask 123 Go to restrict how your data is used while a query or correction request is being resolved. We will confirm the restriction in writing.
You can request your personal and transaction data in a commonly used, machine-readable format. This allows you to transfer your information to another service if you choose.
You can object to processing undertaken on the basis of legitimate interests at any time. You can also withdraw your consent to marketing communications instantly without affecting your account in any other way.
To exercise any of these rights, contact 123 Go support via live chat or email at support@123go-vip.com. Include your account username and a description of your request. We will acknowledge within 3 business days and provide a full response within 30 calendar days.
123 Go is strictly intended for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been opened by a person under 18, we will permanently close that account, delete the associated personal data as soon as the relevant legal retention obligations permit, and take appropriate steps to prevent re-registration.
If you believe a person under 18 has opened an account on 123 Go, please notify us immediately at support@123go-vip.com so that we can investigate and act promptly. Parental control software that restricts access to gaming platforms is recommended for households with children.
123 Go reviews and updates this Privacy Policy periodically to reflect changes in how we handle data, changes in applicable law or improvements in our security practices. The version number and Last Updated date at the top of this document indicate the current version.
Where a change is material – meaning it significantly affects how we collect, use or share your data – we will notify you by email to your registered address or by a prominent notice within the 123 Go platform at least 14 days before the change takes effect. For minor updates, such as clarifications or corrections, the Policy will be updated without advance notice.
Continued use of 123 Go after an updated Policy takes effect constitutes your acknowledgement of the changes. If you do not agree with an updated Policy, please contact support to discuss closing your account and having your Real Funds returned.
If you have any questions, concerns or requests relating to this Privacy Policy or how 123 Go handles your personal data, please get in touch using any of the following channels:
For formal complaints about how 123 Go has handled your personal data, please email support@123go-vip.com with full details of your concern. We will acknowledge your complaint within 24 hours and provide a substantive response within 10 business days. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
123 Go is committed to resolving data privacy concerns quickly and transparently. We would always prefer the opportunity to address a concern directly before it is escalated elsewhere.
This summary does not replace the full Policy above – it highlights the most important points for everyday use of 123 Go
123 Go does not sell, rent or trade your personal information to any third party for marketing or any other purpose. Full stop.
Full card numbers and mobile wallet PINs are never stored on 123 Go servers. All financial data travels over encrypted connections through certified processors.
Request a copy of all data we hold, ask for corrections, or request deletion at any time by contacting 123 Go support. We respond within 30 days.
123 Go only sends promotional communications to Players who have explicitly opted in. You can opt out at any time without affecting your account.
Register in under two minutes. Deposit instantly via Easypaisa or JazzCash. 123 Go handles your personal data with the care and transparency described in this Policy – so you can focus on enjoying the games.